FAQs

Pre-Sale questions

Why choose Xtra theme?

Xtra is best new top seller theme of 2018-2019 and have more than 27000 happy clients, this theme is made by Codevz and ThemeTor expert teams with more than 8 years experience in WordPress theme and plugin development.

There is a lot of thing that you can choose xtra

  • Very lightweight & fast
  • SEO Friendly
  • Time Saver
  • Fully Customizable (Stylekit™ is anywhere)
  • 200 pre-made template blocks
  • lots of pre-built websites
  • Friendly support
How fast are websites made with Xtra theme?

If you create a website with Xtra theme and optimize it your website will be faster than 95% of all other websites in the world as Gtmetrix and Pingdom results.

What is the single License mean?

Each license can only be used on one domain. If you want to use the theme on a second domain, then you must purchase a new license, and so on for each domain.


You can find our promotion in bulk purchases here: Bulk Liceneses Price

Do I need to pay any extra fee?

No, All features are included with your purchase and you do not need to buy or pay for anything else, your theme and premium plugins will be update for lifetime for free.

You have 6 months free support and if you need you can extend it after 6 months by low fee.

Payment is one time or annually?

Payment is one time only and by purchasing XTRA theme you will get theme files, all plugins, demos and 6 months support. Only if your support expire and you need support, you can extend your support with low price.

How can I request for refund?

If you or your customer don’t like the theme, or if our theme has error or bug and functionality doesn’t work, you can get in touch with our friendly support team, so we will either help you solve anything you need or we will refund all your money back within 14 days after your purchase.

Can I buy only single demo?

No, these demos are not separate themes and all of them included in a single theme called XTRA.

Can I see the back-end and test the theme before buy?

There is no test but, You can see all back-end screenshots here and videos on our YouTube channel, click here

Is there unlimited license package?

Currently we have no unlimited license package,  Maybe in the future we add unlimited package. If you want more than 50 licenses please contact us, we can provide you good discount.

Theme & Plugins

Which premium plugins are included?

There is 2 premium plugins that included for free and they are update able just by one click.

  • WPBakery Page Builder (Formerly Visual Composer – $64)
  • Revolution Slider ($29)

You will save $93

Which plugins are compatible with Xtra theme?

List of tested and compatible plugins with Xtra

  • WPBakery Page Builder
  • Revolution Slider
  • WooCommerce
  • Contact Form 7
  • WPML
  • Polylang
  • WP Super Cache
  • WP SEO by Yoast
  • Autoptimize
  • Easy Digital Download
  • BBPress
  • DWQA

While our theme should works fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our theme is coded excellently and that any plugin that also uses coding best practices should work well with our theme. If you run into any problems, let us know so that we can find the issue and will fix it for you.

How to get updates for premium plugins?

XTRA theme support Automatic Update feature that means you will get update notification in your website dashboard, and with single clicks you can update theme and all plugins.

Support

Where can I find theme Documentation?

If you are looking for theme documentation, Please click here

How long do I have to wait to get an answer from support?

We are available 6 days of week from 8:00 AM to 17:00 PM GMT and regularly we will answer your ticket in less than 4 hours.

How can I get support for my purchased product?

If you want support first copy your purchase code from your account, then go to Support Center and post a new Ticket. If your support has been expired, you can purchase new support period, Click Here

Still have a Question?

Feel free to contact us, We will answer you shortly

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