Can I get a refund?
If you or your customer don’t like the theme, or if our theme has error or bug and functionality doesn’t work as expected, you can get in touch with our friendly support team, so we will either help you solve anything you need or we will refund all your money back within 14 days after your purchase.
Have issue, Looking for a solution?
- Check item documentation
- Check videos tutorials
- Ask your question from Support team
- Make sure your WordPress have no problem
- Deactivate all of your 3rd party plugins
- Make sure your theme and plugins are up to date
How to request a refund?
- Deregister your license from Dashboard > XTRA menu.
- Delete XTRA theme and all plugins from your website.
- Submit ticket in our Support Center and request for refund.
- If you have any reasons for requesting a refund, Please explain it in ticket.
- If you don’t have any reasons, we won’t ask any questions.
- We will accept your refund request quickly.